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Privacy Policy

Last updated: October 19, 2026

This Privacy Policy explains how Elm Flooring & Remodeling (“Elm Flooring & Remodeling,” “we,” “us” or “our”) collects, uses and protects information when you visit elmflooringremodeling.com (the “Site”), request an estimate, or communicate with us by phone, email or text message.

Who we are

Information we collect

Information you give us

When you fill out our estimate request form or contact us, we collect the information you choose to provide, such as:

  • Your first and last name, mobile phone number, email address and property ZIP code
  • Details about your project, such as project type, whether you own the home, timeline, budget range and financing interest
  • Notes and any photos of your room you choose to upload
  • Whether you agreed to receive informational and/or marketing text messages, the consent language shown, and the date and time

Information collected automatically

When you use the Site we and our service providers automatically collect device and usage information, such as your IP address, browser type, pages viewed, the page that referred you, and ad campaign parameters in the link you clicked (for example UTM tags and Google or Meta click identifiers). We may use cookies, pixels and similar technologies for this, such as Google Analytics, Google Ads and the Meta Pixel. These help us understand how the Site is used and measure whether our advertising works.

How we use your information

  • To respond to your estimate request and schedule an in-home visit
  • To communicate with you about your project, including appointment confirmations, reminders and project updates
  • To send marketing messages, such as offers and remodeling tips, only if you have opted in to receive them
  • To operate, secure and improve the Site, and to prevent spam and fraud
  • To measure the performance of our advertising
  • To comply with legal obligations

How we share information

We do not sell, rent or trade your personal information. We share information only with service providers that help us run our business — for example our customer relationship management and messaging platform, website hosting, analytics and advertising measurement providers — and only so they can perform services for us. We may also disclose information if required by law or to protect our rights, property or safety.

SMS / Text Messaging

If you opt in to receive text messages from Elm Flooring & Remodeling, we will use your mobile number only to send the types of messages you agreed to. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out or HELP for help, or contact us at (346) 336-6945 or rami@elmfloors.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Agreeing to receive text messages is not a condition of requesting an estimate or doing business with us. See our SMS Terms of Service for details.

How we protect your information

The Site is served over encrypted HTTPS. We limit access to your information to people who need it to serve you, and we use reputable service providers with their own security safeguards. No method of transmission or storage is completely secure, but we work to protect your information.

How long we keep information

We keep your information for as long as needed to respond to your request, complete and support your project, and meet legal, tax and accounting requirements. When it is no longer needed, we delete it or make it anonymous.

Your choices and rights

  • Text messages: reply STOP to any message to opt out, or HELP for help.
  • Email: use the unsubscribe link in any marketing email.
  • Access, correction and deletion: contact us at rami@elmfloors.com or (346) 336-6945 to request a copy of, correct, or delete your personal information. We will respond as required by applicable law, including the Texas Data Privacy and Security Act where it applies.
  • Cookies and ads: you can block or delete cookies in your browser settings, and manage ad preferences in your Google and Facebook account settings.

Children’s privacy

The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Links to other sites

The Site links to third-party websites, such as our financing provider and social media pages. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date above.

Contact us

Elm Flooring & Remodeling
6224 Spring Cypress Rd, Suite 116, Spring, TX 77379
(346) 336-6945 · rami@elmfloors.com